Best Paper Nomination @ International Conference on Information Systems (ICIS) 2023

(29.11.2023) The paper “Artificial Intelligence as a Service: Trade-Offs Impacting Service Design and Selection” by Kathrin Brecker, Sebastian Lins, Manuel Trenz, & Ali Sunyaev has been nominated for the Best Paper Award at the International Conference on Information Systems (ICIS) 2023.

Abstract: AI as a Service (AIaaS) is a promising path to leverage AI capabilities from the cloud. However, there is no one-size-fits-all service, but heterogenous service options since interdependent AIaaS characteristics require trade-offs. We lack knowledge on these trade-offs and how they result from conflicting characteristics. Therefore, we interviewed 39 AIaaS providers, customers, and consultants to provide rich descriptions of interdependent characteristics and uncover resulting trade-offs and their consequences. This study contributes to a better understanding of the inner functioning and interplay of AIaaS characteristics and discusses how this complex nature of service offerings impacts providers’ design and customers’ selection decisions.

The paper is available at: https://aisel.aisnet.org/icis2023/itadopt/itadopt/5/